Application Support Analyst II - UKG - Remote

Overview

This role focuses on the design, development, and implementation of IT solutions to meet the organization's needs through applications and systems architecture.

In Short

• Perform IT application implementation, optimization, and support activities.
• Work on moderately complex to complex applications critical to operations.
• Lead small to medium size complex projects with oversight.
• Collaborate with end users to understand and define requirements.
• Develop test scenarios and execute testing.
• Research and resolve issues reported by users.
• Provide excellent customer service and support during application implementation events.
• Participate in after-hours on-call support rotation.
• Collaborate with vendor support personnel for issue resolution.
• Participate in cross-training for personal development.

Requirements

• High school diploma with 8 years of experience or relevant degree with 4-6 years of experience.
• Excellent customer service orientation and communication skills.
• Ability to work within a team environment.
• Skilled at supporting applications in a healthcare environment.
• Ability to analyze data and derive meaningful insights.
• Ability to make decisions based on information available.
• Ability to interpret data and explain findings clearly.
• Flexibility with changing priorities and tasks.
• Strong problem-solving skills to improve processes.
• Ability to understand organizational needs.

Benefits

• Work with a leading integrated health system.
• Opportunity for personal and professional development.
• Engage with a diverse team of professionals.
• Participate in innovative healthcare solutions.
• Access to a wide range of resources and support.