Senior Consultant, NICE CXone - Remote

Overview

The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform, ensuring an amazing customer experience through employee support.

In Short

• Recognized as a thought leader within CX transformation and omnichannel technologies.
• Influences client leadership to establish business relationships and engagement strategies.
• Mentors Software Engineers.
• Enhances and improves software using languages like CXone Studio, C#, and ASP.NET.
• Codes and tests projects to deliver high-quality software on time.
• Works with project management for successful project completion.
• Attends meetings and training as required.
• Experience with enterprise level CCaaS architecture.
• Excellent presentation skills for executive stakeholders.
• Desire to work in a fast-paced environment.

Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 5+ years’ experience in NICE CXone and UC environments.
• 3+ years of software development experience.
• Network infrastructure experience.
• Team player with excellent customer-facing skills.
• Knowledge of NICE CXone and process automation technologies.
• 1-3 years of ASP.NET experience.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development and training opportunities.
• Collaborative team culture.
• Potential for career advancement.