Senior Consultant, NICE CXone - Remote

Overview

The NICE CXone Senior Engineer is responsible for the overall development, testing and delivery of the NICE CXone software platform, focusing on enhancing customer experience through technical solutions.

In Short

• Engage in the development and delivery of NICE CXone software.
• Implement various Contact Center technologies.
• Participate in design and development of products and features.
• Conduct unit testing and code reviews.
• Support production environments and assist team members.
• Mentor Software Engineers.
• Work with project teams to improve software quality.
• Deliver projects on time and attend required meetings.
• Influence client leadership on engagement strategies.
• Present projects to executive stakeholders.

Requirements

• Bachelor’s degree in computer science, IT, or engineering preferred.
• 5+ years’ experience in NICE CXone and UC environments.
• 3+ years in software development including real-time systems.
• Experience with enterprise level CCaaS architecture.
• Network infrastructure experience.
• Excellent customer-facing presentation skills.
• Desire to work in a fast-paced environment.
• Knowledge of NICE CXone and process automation technologies.
• 1-3 years of ASP/.NET experience.
• Team player with strong problem-solving skills.

Benefits

• Opportunity to work in a dynamic environment.
• Professional growth and development.
• Engagement in innovative projects.
• Collaboration with industry leaders.
• Access to training and certification opportunities.
• Supportive team culture.
• Competitive salary and benefits.