Customer Service Agent - Remote

Overview

The Customer Service Agent will manage inbound inquiries and provide support through various communication channels, ensuring high-quality service and problem resolution.

In Short

• Handle inbound inquiries via chats, emails, and calls.
• Provide accurate information to resolve customer issues.
• Continuously update knowledge to support operations.
• Escalate issues as necessary to team leaders or managers.
• Adhere to Quality Assurance standards.
• Comply with schedules set by the Team Leader.
• Assist in additional processes as required.
• Display teamwork and collaboration.
• Participate in projects to achieve team objectives.

Requirements

• 2-3 years experience in frontline customer support.
• Passion for solving complex problems and delivering excellent customer experience.
• Adaptable and resilient in a changing environment.
• Excellent verbal and written English skills.
• Strong multitasking and time management skills.
• Knowledge or interest in blockchain/digital assets/fin-tech.
• Ability to work flexible hours, including nights and weekends.
• Must have the right to work in the country of residence.

Benefits

• Opportunity to work in a dynamic industry.
• Flexible working hours.
• Collaborative team environment.
• Professional development opportunities.
• Engagement in innovative projects.