Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for providing support to clients and patients, ensuring quality service and account resolution.

In Short

• Provide TruBridge Contact Center support to clients.
• Meet production standards for inbound and outbound calls.
• Maintain quality customer service following company policies.
• Participate in educational opportunities to enhance job knowledge.
• Process paperwork and documentation efficiently.
• Assist callers with medical billing and financial assistance inquiries.
• Schedule call backs as needed.
• Collaborate with team members and assist with additional tasks.
• Protect customer information by maintaining confidentiality.
• Act independently and as part of a team.

Requirements

• Excellent written and oral communication skills.
• Strong organizational and time-management skills.
• Detail-oriented with a focus on issue resolution.
• High School Diploma or equivalent experience required.
• One year of customer service experience preferred.

Benefits

• Work remotely with a focus on work/life balance.
• Robust benefits including 401(k).
• Generous time off and 10 paid holidays annually.
• Employer-paid short term disability and life insurance.
• Paid Parental Leave.