Customer Service Representative - Remote

Overview

The Customer Service Representative is responsible for providing support to clients and patients, ensuring quality customer service while handling various inquiries and issues.

In Short

• Responsible for inbound and outbound call support.
• Meet production and quality assurance standards.
• Maintain confidentiality of customer information.
• Assist with medical billing questions and payment plans.
• Schedule call backs as necessary.
• Participate in company education opportunities.
• Collaborate with team members and management.
• Process paperwork and documentation efficiently.
• Act independently and as part of a team.
• Provide a professional level of customer service.

Requirements

• Excellent communication skills (written and oral).
• Strong organizational and multi-tasking abilities.
• Detail-oriented with follow-through skills.
• High School Diploma or equivalent experience.
• One year of customer service experience preferred.

Benefits

• Work remotely with a work/life balance.
• Robust benefits including 401(k).
• Generous time off and 10 paid holidays annually.
• Employer-paid short-term disability and life insurance.
• Paid Parental Leave.