Remote German Speaking VIP Account Manager

Overview

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market.

In Short

• Develop and maintain strong, personalized relationships with high-value players.
• Serve as the main point of contact for VIP players.
• Provide customized support to VIP players regarding deposits, withdrawals, and gaming experience.
• Deliver personalized promotions and incentives to enhance player value.
• Monitor and analyze player activity for engagement and retention.
• Collaborate with marketing for targeted campaigns for VIP players.
• Stay updated on product developments and communicate them effectively.
• Handle complaints and disputes with efficient resolutions.
• Provide regular performance reporting of VIP players.

Requirements

• Bachelor's degree in a related field or equivalent experience.
• Expertise in the iGaming industry with emphasis on VIP management.
• Understanding of the local iGaming market and player preferences.
• Outstanding communication and interpersonal skills.
• Bilingual or native level of German and good English skills.
• Customer-centric mindset with commitment to service.
• Strong analytical capabilities and data-driven decision-making.
• Proficiency in CRM tools and relevant software.
• Ability to work independently and in a team.
• Flexibility for evening and weekend availability.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic international environment.
• Engagement with high-value players and tailored experiences.
• Potential for career growth within the company.