Remote Greek Speaking VIP Account Manager

Overview

Our client, an international player within the online entertainment sector, is building a new VIP team and looking for experienced VIP Account Managers for the different markets they operate in. As the VIP Account Manager, you will play a pivotal role in nurturing and managing high-value players within your market.

In Short

• Develop and maintain strong, personalized relationships with high-value players.
• Serve as the main point of contact for VIP players.
• Provide customized support including managing deposit and withdrawal requests.
• Deliver personalized promotions, bonuses, and incentives.
• Monitor and analyze player activity to enhance engagement.
• Collaborate with marketing for targeted campaigns.
• Stay updated on product developments and communicate effectively.
• Handle complaints and disputes with a focus on resolutions.
• Provide regular reporting on VIP player performance.
• Work on shifts including nights and weekends from home.

Requirements

• Bachelor's degree or equivalent experience.
• Expertise in the iGaming industry.
• Understanding of the local iGaming market and player preferences.
• Outstanding communication skills in Greek and English.
• Customer-centric mindset with a commitment to service.
• Strong analytical and data-driven decision-making skills.
• Proficiency in CRM tools.
• Ability to work independently and in a team.
• Flexibility in working hours.
• Exceptional problem-solving skills.

Benefits

• Work from home flexibility.
• Opportunity to work in a dynamic industry.
• Engagement with high-value players.
• Potential for career growth within the company.
• Access to industry insights and developments.