Remote Greek Speaking VIP Account Manager

Overview

As a Remote Greek Speaking VIP Account Manager, you will be responsible for nurturing and managing high-value players in the online entertainment sector, ensuring their loyalty and satisfaction through exceptional customer service.

In Short

• Develop and maintain strong relationships with VIP players.
• Serve as the main point of contact for inquiries and concerns.
• Provide customized support for deposit and withdrawal requests.
• Deliver personalized promotions and incentives to VIP players.
• Monitor player activity to enhance engagement and retention.
• Collaborate with marketing for targeted campaigns.
• Handle complaints and disputes effectively.
• Report on VIP player performance with recommendations.
• Work flexible hours, including evenings and weekends.
• Available for work on a self-employment agreement.

Requirements

• Bachelor's degree or equivalent experience.
• Expertise in the iGaming industry with a focus on VIP management.
• Understanding of local iGaming market and player preferences.
• Outstanding communication and interpersonal skills.
• Bilingual Greek and good English skills required.
• Customer-centric mindset with commitment to service.
• Strong analytical and data-driven decision-making skills.
• Proficiency in CRM tools and relevant software.
• Ability to work independently and in a team.
• Exceptional problem-solving skills and composure under pressure.

Benefits

• Work from home flexibility.
• Opportunity to work with high-value clients.
• Dynamic and supportive team environment.
• Engaging work in the online entertainment sector.
• Potential for personal and professional growth.