Customer Success Manager (German Speaking) - Remote

Overview

Join Triptease — a high-growth SaaS company reshaping the future of hotel distribution. We help hoteliers take back control from OTAs by equipping them with the tools to grow direct bookings, protect margins, and strengthen guest loyalty.

Our platform combines proprietary hotel data, AI-driven marketing tools, and advanced pricing intelligence to give hoteliers an edge. With over £1 billion in direct revenue driven for clients annually and a global presence - this is your chance to be part of something big.

In Short

• Manage ~25–30 hotel accounts as a Customer Success Manager.
• Act as a strategic partner to improve digital guest experiences.
• Use data insights to drive impact and demonstrate value.
• Build relationships with hotel marketing managers and GMs.
• Lead training and gather feedback to advocate for hotels.
• Encourage clients to become advocates at events and webinars.
• Be part of a supportive global Customer Success team.
• Help hoteliers boost direct bookings and maximize revenue.
• Represent Triptease and your clients proudly.
• 2–3 years of experience in customer success or related field required.

Requirements

• Fluent in German and English.
• Experience in customer success or account management.
• Strong analytical skills to drive data-driven decisions.
• Excellent communication and relationship-building skills.
• Ability to work collaboratively with internal teams.
• Experience in the travel or hospitality industry is a plus.
• Proactive and customer-obsessed mindset.
• Ability to manage multiple accounts effectively.
• Passion for helping clients succeed.
• Willingness to travel for client meetings and events.

Benefits

• Opportunity to work in a high-growth SaaS company.
• Supportive team environment.
• Professional development opportunities.
• Flexible working arrangements.
• Competitive salary and benefits package.
• Chance to make a real impact in the travel industry.
• Access to proprietary hotel data and marketing tools.
• Work with a global client base.
• Participate in events and webinars.
• Be part of a culture that values customer-led growth.