Payment Operations Specialist - Remote

Overview

The Payment Operations Specialist plays a critical role in managing and supporting payment operations for students, ensuring seamless administrative processes throughout their educational journey.

In Short

• Manage payments and verify student details.
• Enter and validate payments in the data warehouse.
• Oversee loan approval processes and monitor student progress.
• Process essential student documents and provide internal support.
• Address payment operations cases and resolve issues.
• Communicate with students about refunds and payment plans.
• Monitor recurring payment plans and take necessary actions.

Requirements

• Excellent communication and interpersonal skills.
• Ability to adapt in uncertain conditions.
• Strong organizational skills.
• Proactive mindset with a focus on improvement.
• Experience in IT and process building.
• Advanced English and Excel skills.
• Familiarity with Notion, Slack, and data management tools.

Benefits

• Compensation of $1200 + $200 KPI bonus gross per month.
• Full-time remote work opportunities.
• Access to modern digital tools for seamless collaboration.
• Growth opportunities as the product expands.
• A diverse and tight-knit team across multiple countries.