Customer Success Manager - Remote

Overview

TripleTen is a leading digital education platform dedicated to helping companies close skills gaps through tailored, expert-led online training. We offer programs in Data Science, AI, Python Development, and Management, all designed to drive tangible results for our corporate partners.

In Short

• Enhance Client Satisfaction: ensure high client satisfaction by implementing effective communication strategies and proactively managing client needs to meet their expectations.
• Deliver Exceptional Learning Experiences: work to deliver seamless learning experiences that consistently meet or exceed client expectations, ensuring a high-quality experience for all clients.
• Foster Collaborative Success: foster strong collaboration with internal teams to resolve issues promptly and ensure a smooth customer journey, leading to increased client satisfaction and loyalty.
• Drive Data-Driven Improvements: analyze client engagement data to identify trends and implement targeted improvements that enhance the customer experience and drive business results.
• Optimize Performance Metrics: closely monitor key performance metrics to optimize client engagement, retention, and overall satisfaction, ensuring continuous improvement in our customer success strategies.

Requirements

• Proven Experience: At least 2+ years of proven experience in customer success, client management, or a related customer-facing role within a B2B environment.
• Operational Skills: Strong operational skills with the ability to execute detailed strategies and manage multiple tasks simultaneously.
• Communication Skills: Excellent communication skills in both English and Spanish, with the ability to articulate complex ideas clearly and professionally.
• Organizational Skills: Highly organized and detail-oriented, with proven experience in managing customer relationships and support processes.

Benefits

• Full-time and remote position.
• Competitive compensation range $1,500 - $2,000 pending experience and skills.
• Level of freedom to determine the vision of projects and resources to achieve it. We don't believe in micromanaging.
• Get hands-on experience in an ed-tech environment (learning tools and the ins and outs of online education for adults).
• Digital office. To keep our teamwork smooth, we use modern digital tools like Miro, Notion, Slack, etc.
• Join our diverse and close-knit team. We're spread out across the US, Europe, and more!