Japanese Supplier Support Advisor - Remote

Overview

Viator is looking for a Japanese supplier support advisor to join our support team, providing assistance to tour providers globally and ensuring quality products for customers.

In Short

• Use web-based content management systems to optimize tour products.
• Review rates and availability for accuracy.
• Edit product descriptions to meet standards.
• Ensure proper categorization of products across platforms.
• Provide real-time support via chat and phone.
• Coach suppliers on self-service tools.
• Work flexible hours aligned with Japan's business hours.
• Maintain high-quality outputs in a fast-paced environment.
• Collaborate with a global team.
• All other duties as assigned.

Requirements

• Native Japanese speaker with fluent English.
• Excellent communication skills.
• Experience with Google Docs and CRM tools.
• Strong attention to detail and work ethic.
• Ability to work independently and make decisions.
• 3+ years of customer service experience.
• Ability to cope well in high-pressure situations.
• Self-motivated and enthusiastic.
• Flexible work hours based on customer demands.
• Home environment suitable for remote work.

Benefits

• Competitive compensation packages.
• Remote-friendly work culture.
• Flexible schedule for work-life balance.
• Donation matching for charitable contributions.
• Tuition assistance for career development.
• Annual lifestyle benefit.
• Travel perks for employee development.
• Employee assistance programs.
• Health benefits with competitive premiums.