Application Support Advisor - Remote

Overview

We are looking for an Application Support Advisor to join our team at Septeo, where you will assist our clients in understanding and using our software solutions effectively.

In Short

• Join a fast-growing software company in Europe.
• Support clients in the use of software solutions.
• Handle customer calls and support tickets.
• Analyze incidents before escalation.
• Update user documentation.
• Work in a team of two in the support service.
• Contribute to client satisfaction and success.
• Participate in a personalized training program.
• Engage in team events and activities.
• Be part of a collective that values diversity and inclusion.

Requirements

• Experience in application support or customer relations.
• Higher education in accounting is preferred.
• Organizational skills to manage multiple tasks.
• Analytical mindset for problem-solving.
• Strong verbal and written communication skills.
• Proficient in IT and Office Suite.
• Good interpersonal skills for client relations.

Benefits

• Personalized training and development opportunities.
• Engagement in team-building events.
• Commitment to equality and inclusion.