Associate Customer Success Consultant - Remote

Overview

The Associate Customer Success Consultant serves as the initial point of contact for an assigned portfolio of TriNet PEO clients, providing personalized support and ensuring exceptional client experience.

In Short

• Delivers excellent core standard services to customers.
• Ensures proper triage and effective resolution of client inquiries.
• Organizes and prioritizes work to meet customer expectations.
• Accountable to customer retention and satisfaction goals.
• Demonstrates excellent customer service skills.
• Leverages resources to ensure current business knowledge.

Requirements

• Bachelor's Degree or equivalent experience preferred.
• 2+ years Customer service or relationship management experience required.
• 2+ years Industry experience in PEO, HR or Payroll Operations required.
• Preferred certifications include CPP, PMP, or Lean Six Sigma.
• Knowledge of PEO products, services, and markets.
• Proficiency with Microsoft Office, CRM & HRIS applications.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality of corporate data.
• Ability to work independently and multi-task.

Benefits

• Medical, dental, and vision plans.
• Life and disability insurance.
• 401(K) savings plan.
• Employee stock purchase plan.
• Eleven Company observed holidays.
• PTO and comprehensive leave program.