Bilingual Insurance Specialist I - Remote

Overview

The Bilingual Insurance Specialist I plays a crucial role in assisting patients with their insurance needs while working primarily in Burlington and Camden Counties, NJ. This position requires on-site visits to clinics and offers a flexible work-from-home schedule.

In Short

• Act as a liaison between patients and insurance providers.
• Resolve patient insurance issues effectively.
• Provide high-level customer service to Medicare patients.
• Manage and update tracking tools for patient insurance issues.
• Build relationships with patients and clinic teams.
• Assist patients in understanding their insurance options.
• Participate in team meetings and training sessions.
• Mentor new hires and team members.
• Provide monthly reports on patient education metrics.
• Contribute to a positive team culture and patient care environment.

Requirements

• Bilingual proficiency is required.
• Valid driver’s license and acceptable driving record.
• Experience in customer service or healthcare preferred.
• Knowledge of Medicare and insurance processes.
• Strong communication and relationship-building skills.
• Ability to work independently and in a team environment.
• Proficiency in tracking and reporting tools.
• Willingness to travel to clinics in assigned counties.
• Commitment to patient advocacy and education.
• Flexibility to adapt to changing priorities.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) match and paid time off.
• Professional development programs and training.
• Support resources for family and personal needs.
• Performance-based rewards and recognition.
• Access to mental health resources and counseling.
• Opportunities for career growth within the company.
• A culture focused on community and belonging.
• Equal opportunity employer with a commitment to diversity.
• Drug-free workplace with background checks.