Senior Business Travel Consultant - Day Shift - Remote

Overview

The Senior Business Travel Consultant role at TravelPerk focuses on enhancing the experience of business travelers using the Galileo GDS system while providing exceptional customer service.

In Short

• Provide first-class service to business travelers.
• Manage travel bookings, amendments, and cancellations.
• Arrange European and domestic travel including flights and hotels.
• Communicate with clients via live chat, phone, and email.
• Maintain and develop client relationships.
• Ensure service level agreements are met.
• Mentor junior team members.
• Work independently and efficiently.
• Utilize the Galileo GDS for travel management.
• Support the Team Leader and collaborate with colleagues.

Requirements

• Expert knowledge of the Galileo GDS system.
• Proficient in air fares and ticketing.
• Excellent communication skills in English.
• Previous experience as a Business Travel Consultant.
• Well-organized and able to work under pressure.
• Professional telephone manner.
• Proactive in resolving customer queries.
• Flexible and willing to support the team.
• Positive attitude in dealing with clients and colleagues.
• Ability to motivate and encourage team members.

Benefits

• Competitive compensation including equity.
• Generous vacation days.
• Health perks like insurance discounts.
• Flexibility to increase pension plans.
• Company events and travel opportunities.
• Mental health support tools.
• Growth opportunities within the company.
• Paid volunteer hours.