Senior Business Travel Consultant - Out Of Hours - Remote

Overview

The Senior Business Travel Consultant - Out Of Hours role involves processing booking requests, amendments, cancellations, and responding to customer communications in accordance with ISO and company standards.

In Short

• Process reservations, amendments, and cancellations in a timely manner.
• Adaptable and forward-thinking in a team environment.
• Handle ticketing and manual fare builds.
• Manage complex customer inquiries via phone and written communication.
• Provide various flight options and explain fare rules.
• Convert inquiries into bookings using available tools.
• Monitor communication queues for professionalism and accuracy.
• Advise on destinations and cost-effective carriers.
• Maintain relationships with key clients.
• Ensure compliance with ISO standards in data processing and invoicing.

Requirements

• Experience in business travel consultancy.
• Strong customer service skills.
• Knowledge of ticketing and fare rules.
• Ability to handle complex inquiries.
• Excellent communication skills.
• Proficiency in data processing.
• Ability to work flexible hours including nights and weekends.
• Experience with ISO standards.
• Account management skills.
• Sales target achievement.

Benefits

• Opportunity to work with major sporting clubs.
• Dynamic and varied work environment.
• Supportive team culture.
• Professional development opportunities.
• Remote working flexibility.