Consumer Operations Email Support Representative I - UK - Remote

Overview

We are seeking a highly organized and customer-focused Email Rep I to join our UK Consumer Operations Support team, providing world-class customer service in a global contact center environment.

In Short

• Respond to customer emails in a timely and professional manner.
• Provide accurate information on services, policies, and procedures.
• Meet or exceed customer satisfaction and response time targets.
• Log credit data disputes and complaints and provide updates.
• Help consumers understand the credit industry in the UK.
• Work independently and as part of a team.
• Adapt to changes according to business needs.
• Communicate effectively with other departments.
• Experience in a call center is preferred.
• Fluent English with excellent written communication skills.

Requirements

• Experience working in a call center or back office/admin role.
• Proficient time management and detail-oriented.
• Positive and cooperative attitude.
• Ability to multi-task and work under pressure.
• Experience with sensitive information.
• Understanding of the banking or credit referencing industry is desirable.
• Excellent listening and communication skills.

Benefits

• Remote work flexibility.
• Opportunity to work in a global company.
• Supportive team environment.
• Professional development opportunities.