Sales and Retention Agent - Remote

Overview

The Sales and Retention Agent role focuses on connecting with customers to optimize their experience and drive sales, contributing to the overall growth of the company.

In Short

• Part of ongoing talent pipelining for future roles.
• Work remotely from anywhere in South Africa.
• Requires a minimum of 100 mbps internet speed.
• Focus on telesales and customer retention.
• Exceptional communication and interpersonal skills required.
• Customer-centric approach to drive satisfaction and loyalty.
• Ability to handle escalations and provide solutions.
• Must be tech-savvy and process-oriented.
• Contribute to business growth by meeting and exceeding sales goals.
• Support risk mitigation and process improvement for customers.

Requirements

• Matric or industry-related qualification.
• Proven success in telesales or contact center environments.
• Ability to build rapport and influence customer decisions.
• Resilience and adaptability in a fast-paced environment.
• Problem-solving skills for effective customer service.
• Ability to learn internal systems and product offerings quickly.

Benefits

• Opportunity for professional development and growth.
• Contribute to enhancing customer satisfaction.
• Strengthen the company’s brand reputation.
• Work in a culture of continuous learning.