Sales & Retention Agent - Remote

Overview

Provide world-class customer service within a global contact center environment, achieving first contact resolution while delivering an elite experience to all customers.

In Short

• Represent Transunion as a frontline advocate.
• Assist consumers with completing their orders.
• Help customers gain access to websites and product features.
• Educate customers on TransUnion products and credit industry concepts.
• Lead customers through various issues and troubleshoot service interruptions.
• Retain subscribers by highlighting product benefits.
• Strong written and verbal English communication skills required.
• Sales & Retention experience preferred.
• Proficient time management and multi-tasking skills.
• Positive and cooperative attitude essential.

Requirements

• Experience in customer service and/or call center environment.
• Aptitude to record details and steps taken to resolve calls.
• French or Spanish communication skills beneficial.
• Familiarity with CRM applications/practices.

Benefits

• Work from home with fibre internet requirement.
• Occasional in-person attendance may be required.
• Work in a global company with over 12,000 associates.
• Opportunities for personal empowerment and economic opportunity.