Consumer Support Representative - Remote

Overview

As a Consumer Support Representative at Omnicare, a CVS Health company, you will provide essential support to patients and ensure their financial services are handled properly in a collaborative team environment.

In Short

• Field inbound phone calls for customer support.
• Collect and verify billing, insurance, and coding information.
• Document and update customer accounts.
• Conduct outbound calls to resolve account issues.
• Ensure compliance with laws and company policies.
• Process payments and follow up on outstanding balances.
• Participate in corporate campaign strategies.
• Work in a high-volume customer service environment.
• Utilize Microsoft Office tools like Outlook, Word, and Excel.
• Collaborate with team members to provide top-tier service.

Requirements

• 6+ months experience in customer service.
• High school diploma or GED required.
• Technical proficiency in multiple systems.
• Strong written and verbal communication skills.
• Ability to work collaboratively in a team environment.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company matching.
• Employee stock purchase plan.
• Paid time off and flexible work schedules.
• Tuition assistance and wellness programs.