Consumer Support Representative - Remote

Overview

The Consumer Support Representative facilitates effective communication between the company and its consumers, addressing inquiries via various channels and demonstrating empathy in their interactions.

In Short

• Facilitates communication between the company and consumers.
• Addresses inquiries via telephone and email.
• Possesses a keen understanding of customer needs.
• Identifies and forwards complaints to appropriate departments.
• Operates independently within specified time constraints.
• Exhibits excellent written and verbal communication skills.
• Showcases adaptability and proficiency in call center technologies.
• Commits to troubleshooting issues promptly.
• Participates in diverse shifts, including weekends and holidays.
• May require overtime when necessary.

Requirements

• Excellent communication skills.
• Ability to demonstrate empathy in customer interactions.
• Proficiency in utilizing call center technologies.
• Strong troubleshooting skills.
• Flexibility to work various shifts.

Benefits

• Opportunity to work remotely.
• Training provided.
• On-call rotations for onsite training in Bethlehem.