Community Engagement Manager - Remote

Overview

The Community Engagement Manager is responsible for promoting engagement strategies and ensuring community satisfaction while working with cross-functional teams in a multinational virtual environment.

In Short

• Promote engagement strategies and monitor communication with community members.
• Liaise with Technology Development, Delivery, and Marketing departments.
• Set and manage community member expectations.
• Conduct root cause analysis for community escalations.
• Prepare presentations regarding community insights.
• Implement strategies to maintain an engaged community.
• Participate in onboarding processes for newcomers.
• Track relevant community KPIs.
• Organize community satisfaction surveys.
• Review communication KPIs and workflows.

Requirements

• Exceptional communication skills.
• High-level interpersonal and relationship building skills.
• Ability to work under pressure and meet deadlines.
• Demonstrated analytical and problem-solving skills.
• Coordination and resource planning abilities.
• Experience with online platform development.
• Ability to work independently.
• Proactive in identifying risks and solutions.
• Competency in business applications and collaboration tools.
• Bachelor’s Degree or equivalent.

Benefits

• Opportunity for professional growth in a global company.
• Work in a multicultural environment.
• Engage with a diverse community of contributors.
• Possibility of contract extension after two years.
• Flexible remote working arrangements.