Customer Solutions Specialist - Remote

Overview

As a Customer Solutions Specialist, you will be the primary liaison for assisting customers with billing-related questions and troubleshooting system and hardware issues in both Portuguese and English.

In Short

• Manage incoming phone calls, emails, and cases.
• Assist customers with billing and contract-related requests.
• Educate customers about services and schedule installations.
• Troubleshoot user-reported issues with software and hardware.
• Keep records of customer interactions and process accounts.
• Follow communication procedures and policies.
• Engage customers proactively.
• Perform additional tasks aligned with business needs.

Requirements

• Strong knowledge of Microsoft Office applications.
• Experience with CRM software is a plus.
• Customer-first mindset with a passion for helping people.
• Effective follow-up and organizational skills.
• Sharp attention to detail and problem-solving abilities.
• Ability to work independently and as part of a team.
• Great planning and organizational skills.
• Positive attitude and proactive approach.
• Excellent communication skills in Portuguese (C1) and English (B2).

Benefits

• Two-week paid training.
• Competitive salary.
• Monthly performance bonuses.
• Cafeteria.
• Team building and free time activities.
• Flexibility.
• Youthful environment.
• Home office option.