Transcarent is the One Place for Health and Care. We cut through complexity, making it easy for people to access high-quality, affordable health and care. We create a personalized experience tailored for each Member, including an on-demand care team, and a connected ecosystem of high-quality, in-person care and virtual point solutions.

In Short

Put people first, and make decisions with the Member’s best interests in mind
Are active learners, constantly looking to improve and grow
Are driven by our mission to measurably improve health and care each day
Bring the energy needed to transform health and care, and move and adapt rapidly
Are laser focused on delivering results for Members, and proactively problem solving to get there

Requirements

10+ years’ experience in Client Success
Experience working in the healthcare or benefits industry with advanced knowledge of the employer health and wellness space. Start-up experience preferred.
Demonstrated record of accomplishment of high levels of retention, satisfaction, and expansion/revenue growth in the large enterprise, mid-market and/or labor market segments.
Experience developing and managing trusted advisor relationships with client stakeholders, including C-suite, to fully understand the client’s business strategy and measures of success.
Proven ability to drive change within complex organizations.
Strong analytical skills and data driven mindset focused on translating data into meaningful insights.
Flexibility and agility to work cross-functionally in a fast-paced environment.
A process-focused approach, with strong problem-solving skills and keen attention to detail.
Exceptional communication and presentation skills.
CRM experience, preferably Salesforce.
Ability to execute and prioritize multiple, competing priorities in a high growth environment.
Experienced with and able to effectively manage ambiguity.
Ability to travel at least 30% of the time, with overnight travel included.
Bachelor's degree in business or related field.

Benefits

Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 12 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits