Zendesk Admin & AI Specialist - Remote

Overview

As a Zendesk Admin & AI Specialist, you will manage and optimize Zendesk workflows and AI integrations to enhance customer support operations.

In Short

• Work in a remote-first environment with a diverse team.
• Focus on managing Zendesk workflows and AI integrations.
• Collaborate with cross-functional teams.
• Utilize strong analytical and problem-solving skills.
• Document workflows and process improvements.
• Proficiency in reporting and presentation creation.
• Zendesk Certified Administrator required.
• Opportunity for professional and personal growth.
• Commitment to diversity, equity, and inclusion.
• Great benefits package including remote work and paid holidays.

Requirements

• Zendesk Certified Administrator (Required)
• Expertise in Zendesk automation, triggers, and queue management
• Experience with Zendesk AI setup and integrations
• Strong analytical and problem-solving skills
• Excellent communication and collaboration abilities
• Proficiency in reporting and presentation creation
• Ability to document workflows and process improvements

Benefits

• Collaborate with world-class talents in a dynamic work environment.
• Opportunity to grow and develop both professionally and personally.
• Safe space to be who you truly are.
• Openness to new ideas and initiatives.
• Great benefits package including remote work and learning subsidy.