Zendesk and HubSpot Specialist - Remote

Posted 11 weeks ago

Customer Service

Full Time

India

Zendesk

HubSpot

Customer Support

System Administration

Overview

Zendesk and HubSpot Specialist to optimize our customer support processes, enhance team workflows, and ensure a seamless customer experience. The individual will have hands-on experience with Zendesk and HubSpot configuration, integration, and reporting.

In Short

Configure and maintain Zendesk to align with business needs.
Support HubSpot changes as needed.
Create and optimize workflows, macros, triggers, automations, and SLAs.
Integrate Zendesk with third-party tools.
Collaborate with teams to streamline processes.
Generate and analyze reports using Zendesk Explore.
Train team members on Zendesk features.
Serve as the primary point of contact for Zendesk-related inquiries.
Implement AI-powered features like chatbots.
Provide insights and recommend actionable improvements.

Requirements

Proven experience as a Zendesk Administrator/Specialist (minimum 2-3 years).
Proven experience with HubSpot as Administrator (minimum 2-3 years).
Familiarity with multi-channel support environments.
Expertise in configuring Zendesk and HubSpot.
Experience with API integrations and basic scripting.
Strong problem-solving and analytical abilities.
Excellent communication skills.
Collaborative mindset and ability to work cross-functionally.

Benefits

Opportunity to work in a remote-first environment.
Engage in a dynamic and collaborative team.
Access to training and development resources.
Contribute to improving customer support processes.
Work with cutting-edge tools and technologies.

Nivoda

Nivoda is a dynamic B2B jewelry marketplace focused on enhancing the supplier experience and optimizing product offerings for buyers. The company is dedicated to building strong relationships with high-quality suppliers in the gemstones industry, ensuring that their products meet market demands while maintaining high standards of quality and compliance. Nivoda's strategic approach to supplier management includes onboarding, performance analysis, and sales enablement, all aimed at driving revenue growth and creating a seamless experience for both suppliers and customers. With a commitment to innovation and excellence, Nivoda is positioned to lead in the jewelry marketplace by fostering a collaborative environment that supports supplier success.

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