Customer Success Manager - Remote

Overview

An overview paragraph about the job

In Short

• Manage customer success and satisfaction for Trackman products.
• Work closely with customers in the German speaking region.
• Assist customers in planning and executing successful launches.
• Educate on-site staff in the use of software and tools.
• Build a community of operators through events and workshops.
• Support customers in marketing initiatives.
• Maintain relationships with venue owners and staff.
• Lead referral programs for operators.
• Collate success stories and feedback from venues.
• Travel to customer sites as needed.

Requirements

• Fluent in German and English.
• Experience in sales, marketing, or customer support.
• Customer facing experience, preferably on-site.
• Problem-solving skills and strategic mindset.
• Proactive and responsible individual.
• Team player with good communication skills.
• Trustworthy and quick-thinking.

Benefits

• Competitive compensation and performance bonus.
• Work with a dynamic global team.
• Opportunity to impact a leading technology company.
• Travel expenses covered at local rates.