Customer Success Manager - Remote

Overview

Torq is a rapidly growing company in the cybersecurity sector, recognized for its innovative AI security solutions and a strong team culture.

In Short

• Join a fast-growing company as a Customer Success Manager.
• Responsible for customer onboarding, adoption, and expansion.
• Partner with stakeholders to drive product adoption.
• Advocate for customers' needs in product development.
• Identify and escalate issues for client success.
• Understand business challenges to map security features.
• Monitor key performance metrics related to customer success.
• 3+ years experience in a CSM-related role is required.
• Security knowledge and cloud platform experience preferred.
• Proficiency in Salesforce and customer success tools is needed.

Requirements

• Minimum 3 years experience in a CSM-related role.
• Security knowledge is a must!
• Cloud platform experience (AWS, GCP, Azure) highly preferred.
• Proficiency in using the Salesforce platform.
• Experience with customer success tools like ChurnZero, Gainsight, and Totango.
• Strong consulting and project management skills.
• Self-driven and process-oriented.
• Passionate about customer needs and solutions.
• Able to multi-task in a dynamic environment.

Benefits

• Work in a dynamic and innovative environment.
• Be part of a diverse and inclusive team.
• Opportunities for professional growth and development.
• Contribute to a company recognized as a top startup employer.