Customer Success Manager - Remote

Overview

As a Customer Success Manager at Toolio, you will help retailers maximize value from our merchandise planning platform by managing client relationships and project implementations.

In Short

• Manage the entire customer lifecycle from onboarding to ongoing success.
• Lead customer implementations and define project goals.
• Track project progress and adjust plans as necessary.
• Build strong relationships with customers and facilitate meetings.
• Contribute to customer-specific marketing activities.
• Develop processes for self-service onboarding and user adoption.
• Collaborate with teams to manage renewals and upsell opportunities.
• Advocate for the customer within the organization.

Requirements

• 2 to 4+ years in customer success or project management, preferably in SaaS.
• Strong project management skills including resource planning and risk mitigation.
• Experience in merchandising or retail workflows is a plus.
• Excellent analytical and problem-solving abilities.
• Strong communication skills, both written and verbal.
• Ability to manage multiple projects simultaneously.
• High attention to detail and organization.
• Self-motivated with a results-driven mindset.
• Experience in a high-growth startup is valued.
• Familiarity with CRM tools is a plus.

Benefits

• Competitive base salary.
• Performance-based bonuses.
• Generous early-stage equity options.
• Comprehensive medical, dental, and vision benefits.