Bilingual Customer Experience Specialist (German & English) - Remote

Overview

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

In Short

• Join a mission-driven company focused on reducing food waste.
• Provide outstanding customer service to users and partners.
• Communicate in both German and English.
• Handle inquiries via email, chat, and phone.
• Engage with customers on social media platforms.
• Implement processes to encourage sustainable lifestyles.
• Work fully remote within Canada.
• Collaborate with a diverse and international team.
• Participate in a culture that values personal and professional development.
• Salary band of 48k - 50k CAD per annum.

Requirements

• Experience in Customer Service or Account Management.
• Fluency in German and English.
• Based in Toronto with availability Monday to Friday.
• Strong communication skills.
• Experience with CRMs like Zendesk, Salesforce, Hubspot, or SAP.
• Team player with conflict resolution skills.
• Detail-oriented and able to handle repetitive tasks.
• Experience in a marketplace or food industry is a bonus.

Benefits

• Opportunity to work in a social impact company.
• Open company culture with creative independence.
• Strong team culture with learning and celebration of successes.
• Part of an international team with knowledge sharing.
• Professional development in a high-growth environment.