Bilingual Customer Experience Specialist (Spanish & English) - Remote

Overview

At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together.

In Short

• Provide outstanding customer service to users and partners.
• Answer inquiries through email, chat, and phone.
• Engage with customers on social media platforms.
• Handle priority situations with care.
• Encourage sustainable lifestyle choices among users.
• Communicate customer needs to internal teams.
• Work in a fully remote environment.
• Be a brand ambassador for the company.
• Collaborate with a diverse team across multiple countries.
• Contribute to a mission-driven organization.

Requirements

• Experience in Customer Service or Account Management.
• Full proficiency in Spanish and English.
• Availability to work from Saturday to Wednesday.
• Excellent communication skills.
• Experience with CRMs like Zendesk, Salesforce, Hubspot, or SAP.
• A team player who enjoys helping others.
• Detail-oriented and able to handle repetitive tasks.
• Experience in a marketplace or food industry is a bonus.

Benefits

• Opportunity to work in a social impact company.
• Open company culture promoting creativity.
• Strong team culture with shared learning and success.
• Experience in an international company.
• Personal and professional development opportunities.