Software Support Specialist Intern - Remote

Overview

This internship involves providing support for a cloud-based camp management software, ensuring clients have a great experience and troubleshooting software issues.

In Short

• Paid internship for 2 months from May 19th to mid-August.
• Work hours are Mon-Fri 8am-5pm CST with occasional weekends.
• Respond to client questions and issues via phone and ticketing software.
• Assist clients across multiple products.
• Work with Product and Development teams to improve the product.
• Document frequently asked questions and prepare knowledge-based content.
• Ideal candidates are detail-oriented and eager to learn.
• Remote position.
• Requires a one-way video interview and written assessment.
• Company values diversity and encourages all to apply.

Requirements

• Outstanding written and verbal communication skills.
• Strong multitasking and organizational skills.
• Proven proficiency in problem solving.
• High Emotional Intelligence and empathy.
• Curiosity and a passion for learning.
• Comfortable following standardized processes.
• Technology proficient.
• Professionalism and confidence in client interactions.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• 401(k) option with 100% company match up to 4%.
• 10 sick days annually.
• 10 company paid holidays.
• 6 weeks paid parental leave.