Professional Services Specialist - Remote

Overview

The Professional Services Specialist is responsible for managing projects that enhance and perpetuate the customer journey across products in the Higher Education vertical, including product user training, public presentations, documentation, and instructional design.

In Short

• Temporary position expected to work through December 2026.
• Hybrid role in Columbus, GA, open to remote candidates.
• Manage projects to enhance customer satisfaction.
• Create and maintain training materials and documentation.
• Facilitate training sessions for external users.
• Collaborate with cross-functional teams.
• Exceptional communication and organizational skills required.
• Proficiency in Microsoft Office and presentation tools.
• Customer-focused approach with proactive communication.
• Experience in training development is essential.

Requirements

• At least 2 years of experience in training development or project management.
• Excellent project management and organizational skills.
• Exceptional written and verbal communication skills.
• Ability to simplify complex logic and processes.
• Proficiency in Microsoft Office and Adobe Acrobat.

Benefits

• Medical, dental, and vision insurance options.
• 100% Employer paid short/long term disability.
• 401(k) option with 100% company match up to 4%.
• Flexible paid personal/vacation time.
• 10 sick days and 10 company paid holidays annually.
• 6 weeks paid parental leave.
• Employee Assistance Program and Wellness Benefits.