Implementation Specialist, Professional Services - Remote

Overview

As an Implementation Specialist at ClickUp, you will play a crucial role in helping our customers unleash their potential and elevate productivity standards by executing strategic initiatives in partnership with a Strategic Services Consultant.

In Short

• Collaborate with Strategic Services Consultants on strategic projects.
• Manage a small book of business focused on implementations.
• Assist in configuring and optimizing ClickUp Workspaces.
• Document customer processes and create roadmaps for value delivery.
• Provide initial support for customer inquiries.
• Act as a product expert on ClickUp functionalities.
• Conduct remote training sessions for clients.
• Build strong, long-lasting customer relationships.
• Work effectively across different time zones.
• Cover US Timezone (EST/PST).

Requirements

• 3+ years in a consulting role with large strategic customers.
• Strong technical aptitude in SaaS platforms.
• Fluency in English, both spoken and written.
• Ability to work autonomously with global customers.
• Customer-centric approach with exceptional service focus.
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication skills.
• Strong organizational skills to manage multiple priorities.
• Self-motivated and proactive.
• Preferred experience in SaaS PPM software.

Benefits

• Work in a values-driven company.
• Opportunity to help shape the future of work.
• Join a rapidly growing SaaS company.
• Be part of a culture of hard work and consistent growth.
• Work remotely with a flexible schedule.