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Implementation Specialist, Professional Services - Remote

Posted 5 weeks ago

Overview

As an Implementation Specialist at ClickUp, you will play a crucial role in helping our customers unleash their potential and elevate productivity standards by executing strategic initiatives in partnership with a Strategic Services Consultant.

In Short

  • Collaborate with Strategic Services Consultants on strategic projects.
  • Manage a small book of business focused on implementations.
  • Assist in configuring and optimizing ClickUp Workspaces.
  • Document customer processes and create roadmaps for value delivery.
  • Provide initial support for customer inquiries.
  • Act as a product expert on ClickUp functionalities.
  • Conduct remote training sessions for clients.
  • Build strong, long-lasting customer relationships.
  • Work effectively across different time zones.
  • Cover US Timezone (EST/PST).

Requirements

  • 3+ years in a consulting role with large strategic customers.
  • Strong technical aptitude in SaaS platforms.
  • Fluency in English, both spoken and written.
  • Ability to work autonomously with global customers.
  • Customer-centric approach with exceptional service focus.
  • Excellent problem-solving and troubleshooting skills.
  • Outstanding communication skills.
  • Strong organizational skills to manage multiple priorities.
  • Self-motivated and proactive.
  • Preferred experience in SaaS PPM software.

Benefits

  • Work in a values-driven company.
  • Opportunity to help shape the future of work.
  • Join a rapidly growing SaaS company.
  • Be part of a culture of hard work and consistent growth.
  • Work remotely with a flexible schedule.

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