Senior Account Manager - Remote

Overview

The Senior Account Manager is responsible for managing a portfolio of accounts in the UK, focusing on strategic account management to support client success, retention, and growth.

In Short

• Remote position based in the UK with occasional travel.
• Responsible for managing a portfolio of accounts.
• Focus on client retention and upselling opportunities.
• Engage regularly with clients to ensure satisfaction.
• Utilize CRM systems for tracking client information.
• Provide strategic recommendations based on client insights.
• Manage renewal processes and commercial negotiations.
• Represent the company at client meetings and industry events.
• Collaborate with internal teams for seamless client experience.
• Initially a 9-month fixed-term contract with potential for permanence.

Requirements

• 3+ years in Account Management or Client Success roles.
• Experience in retention and growth of accounts.
• Background in benefits, mental health, or wellbeing sectors is a plus.
• Strong communication and interpersonal skills.
• Ability to work autonomously and take initiative.
• Proven ability to build long-term client relationships.
• Comfortable with networking at events and conferences.
• Strong presentation skills for webinars and in-person events.

Benefits

• Flexible hours and remote work.
• Private health insurance.
• Employee benefits platform.
• Employee assistance program.
• 25 days annual leave plus bank holidays.
• Enhanced maternity pay.
• Occupational sick pay.
• Access to e-learning platforms.