Senior Product Designer - Agentic Team Suite - Remote

Overview

Toast Inc. is seeking a Senior Product Designer (UX/UI) to drive experimentation and execution for an experience focused around the agentic management of restaurants and their people. You will design end-to-end AI-first experiences on surfaces like our customer-facing web and native mobile experiences.

In Short

• Design end-to-end AI-first experiences for restaurant management.
• Collaborate with cross-functional teams to create intuitive solutions.
• Utilize AI-native prototyping tools and Figma for rapid design.
• Leverage data to inform design decisions and improve customer outcomes.
• Conduct user research and usability testing to guide design choices.
• Engage in continuous learning about AI infrastructure and design.
• Support restaurant employees' professional development through design.
• Drive action through influence within cross-functional teams.
• Emphasize quality and ease-of-use in design solutions.
• Contribute to a culture of diversity, equity, and inclusion.

Requirements

• Fluency with AI-native prototyping tools like Cursor and Figma.
• Ability to track and design experiences impacting customer success metrics.
• Strong communication skills for effective collaboration.
• Experience in conducting user research and usability testing.
• Passion for the restaurant industry and its unique challenges.
• Experience in designing AI-driven customer support solutions.
• Willingness to engage in continuous learning and skill improvement.
• Strong problem-solving skills based on data and analytics.
• Ability to work effectively in a remotely distributed team.
• Experience with AI-native platforms for customer support is a plus.

Benefits

• Competitive compensation and benefits programs.
• Flexibility to meet changing needs of employees.
• Opportunities for professional development and growth.
• Inclusive and accessible hiring process.
• Collaborative work environment with a focus on diversity.
• Support for work-life balance through a hybrid work model.
• Access to AI tools that enhance productivity and quality.
• Engagement in a culture that values continuous improvement.
• Encouragement of creativity and innovation in design.
• Commitment to employee well-being and success.