Manager, Customer Success, RMM - Remote

Overview

As a Manager of Customer Success at Toast, you will lead a team to maximize customer value and protect company revenue while creating successful restaurant experiences.

In Short

• Manage a team of 6-8 Customer Success Managers.
• Exceed revenue and customer satisfaction goals.
• Collaborate with cross-functional teams for customer success.
• Develop innovative strategies to enhance team efficiency.
• Act as an escalation point for customer issues.
• Analyze business reviews to identify growth opportunities.
• Utilize Salesforce.com for customer management.
• Work with IT and BI teams to enhance reporting and workflows.
• Promote a positive company culture.

Requirements

• 8+ years in customer success or sales.
• 2+ years of team leadership experience.
• Bachelor's degree from an accredited institution.
• Experience in leading cross-functional initiatives.
• Strong communication and interpersonal skills.
• Passion for developing people in a growth environment.
• Technical aptitude and enthusiasm for technology.
• Excellent project management and multitasking abilities.
• Creative and analytical mindset.
• Hospitality experience is a plus.

Benefits

• Competitive compensation and benefits.
• Flexible work environment.
• Opportunities for personal and professional growth.
• Inclusive and diverse workplace culture.
• Access to health and wellness programs.
• Employee equity options.
• Supportive team environment.
• Career development resources.
• Regular team-building activities.
• Work-life balance initiatives.