Senior Ticketing Services Representative - Remote

Overview

The Sr. Ticketing Services Representative helps ensure our Ticketure clients receive exceptional service and support. This role is responsible for handling and resolving client queries while ensuring a positive client relationship.

In Short

• Full-time remote position.
• Responsible for client support and relationship management.
• Handle and resolve client queries efficiently.
• Log and respond to client support calls and emails.
• Assist with troubleshooting system issues.
• Support onboarding and training of new clients.
• Maintain knowledge of the Ticketure product.
• Work collaboratively with Sales and Customer Success teams.
• Participate in the development of product documentation.
• Engage in occasional travel for in-person meetings.

Requirements

• Bachelor’s degree in business, Computer Science, or related field.
• Four or more years of customer service experience.
• Hands-on experience with HTML, CSS, and JS.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills.
• Ability to manage multiple projects simultaneously.
• Willingness to learn new technologies.

Benefits

• Base hourly rate of $28.85 - $36.06.
• Annual bonus based on performance.
• 100% paid medical, dental, and vision benefits.
• Company-paid life insurance.
• 401k plans with traditional and Roth options.
• Paid parental leave.
• Flexible scheduling and generous PTO.
• Learning and development opportunities.
• Remote work environment.