Senior Customer Success Manager - Remote

Overview

As a Senior Customer Success Manager (Senior CSM), you will own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base; this includes seamless customer onboarding, program/project success, retention, and renewal.

In Short

• Own the ultimate success for a portfolio of Titan Cloud’s enterprise customer base.
• Define, drive, and demonstrate the value (ROI) delivered to customers.
• Oversee lifecycle processes/touchpoints for customer engagement.
• Understand customers’ objectives and become a trusted advisor.
• Implement tailored customer programs for long-term account growth.
• Monitor customer engagement to identify potential risks.
• Drive continuous improvement of customer experience.
• Collaborate with sales on strategies and renewal forecasting.
• Manage customer escalations and resolutions.
• Track customer metrics and maintain health scorecards.

Requirements

• Experience in customer success or account management.
• Strong communication skills with varying audiences.
• Ability to build relationships effortlessly.
• Proven track record in driving customer retention.
• Experience in project management.
• Ability to analyze and demonstrate ROI.
• Proactive approach to customer engagement.
• Experience in a high growth environment.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.

Benefits

• Opportunity to work with a market-leading company.
• Dynamic and energetic work environment.
• Potential for career growth and development.
• Collaborative team culture.
• Flexible working arrangements.