Customer Service Specialist – Scandinavian - Remote

Overview

The Customer Service Specialist will handle customer inquiries and requests through phone and email, acting as a direct point of contact for customers, and enhancing customer satisfaction through quality service.

In Short

• Handle customer inquiries and requests via phone and email.
• Act as a direct contact for customers.
• Enhance customer satisfaction through quality service.
• Provide proactive customer service through regular follow-up calls.

Requirements

• Completed commercial training or comparable qualification in customer service.
• Proficient in MS Office applications.
• Fluent in a Scandinavian language (Norwegian, Swedish, preferably Danish) or Finnish.
• Negotiable German and very good English skills for communication with international colleagues.
• Reliability, customer orientation, and a friendly demeanor on the phone.

Benefits

• Flexible working hours and location, including up to 100% remote work.
• Ability to work from abroad for up to 120 days a year.
• Access to over 20,000 training opportunities on the internal platform.
• Health initiatives and after-work events.
• Eco-friendly options for leasing e-bikes or discounted job tickets.
• Childcare solutions and family-friendly office spaces.
• A collaborative team environment promoting cooperation.