Remote Otter LogoRemoteOtter

Customer Executive with German - Fintech - Remote

Posted 24 weeks ago
Customer Service
Full Time
Bulgaria

Overview

As a Customer Service Specialist with German, you will help businesses in Germany succeed by providing exceptional support and solving customer problems.

In Short

  • Spot patterns to improve support experience
  • Manage priorities for optimal customer service
  • Address banking challenges like transactions and payments
  • Mentor new team members and assist with back office tasks

Requirements

  • Excellent spoken and written German skills
  • Good spoken and written English skills
  • Proficiency in Kustomer, GSuite, and Jira
  • Confidence in customer interactions
  • Creative problem-solving abilities
  • Strong organizational skills
  • Experience in customer service within finance
  • Experience in startups

Benefits

  • 25 days paid annual leave
  • 3 paid days off for volunteering or L&D
  • Extended maternity and paternity leave
  • Personal L&D budget of 1000 BGN/year
  • Health & dental insurance
  • Mental wellbeing platform
  • Fully covered Multisports card
  • Food vouchers and snacks in the office
  • WFH equipment allowance
  • Flexible working from home
  • Sabbatical Leave

Tide

Tide

Tide is a forward-thinking company dedicated to providing innovative financial solutions for small businesses and entrepreneurs. With a focus on simplifying banking and financial management, Tide aims to empower its users with tools that enhance productivity and streamline operations. The company values creativity, collaboration, and a customer-centric approach, making it a dynamic workplace for those passionate about transforming the financial landscape.

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