Billing Coordinator II - Remote

Overview

As a Tia Billing Coordinator, you will be every Tia member’s partner in their health and wellness journey, helping them navigate both the healthcare system, billing/claims and ensuring that they are getting a concierge-level experience at Tia.

In Short

• Collaborate closely with medical professionals and insurance payers.
• Manage member communications and resolve concerns via chat and phone support.
• Respond to customer questions regarding insurance claims.
• Examine patient bills for accuracy and ensure proper claims processing.
• Collect delinquent accounts by establishing payment arrangements.
• Document all communications with providers and personnel.
• Cross-train on various parts of the care coordination department.
• Learn complex workflows regarding billing, claims, and insurance practices.
• Tech troubleshooting as needed.
• Adhere to strict confidentiality standards and healthcare data privacy regulations.

Requirements

• High school diploma or equivalent required.
• 2-4 years of experience in healthcare billing or a related field.
• Understanding of healthcare billing and insurance practices.
• Excellent communication, teamwork, and management skills.
• Knowledge in using contact center software and CRM systems.
• Strong problem-solving skills and ability to remain composed under pressure.
• Solution-oriented and eager to seek answers.
• Internet connectivity with specified minimum speeds.
• Ability to exercise judgment in establishing relationships with members.
• Experience with metrics and a fast-paced environment.

Benefits

• Opportunity to work in a modern healthcare environment focused on women.
• Collaborative team environment with a mission-driven culture.
• Potential for personal and professional growth within the company.
• Flexible work environment.
• Engagement in innovative healthcare solutions.