Technical Support Engineer - Late Shift - Remote

Overview

The Technical Support Engineer will provide remote client support with occasional onsite assistance, focusing on diverse computing environments and ensuring excellent customer service.

In Short

• Work Monday to Friday from 4 PM to 1 AM EST.
• Provide remote support to clients in various computing environments.
• Analyze and document network environments for quick resolution.
• Handle workstation incidents and troubleshoot effectively.
• Utilize Thrive's software and tools for incident resolution.
• Monitor service tickets and prioritize tasks accordingly.
• Communicate troubleshooting steps clearly to clients.
• Resolve incidents related to Office 365, network connectivity, and more.
• Work independently and as part of a team.
• Possibility of travel to clients in the Greater Boston area.

Requirements

• Bachelor's Degree or equivalent work experience.
• 2-4+ years of desktop support experience.
• Strong problem-solving and communication skills.
• Knowledge of mobile device configurations and troubleshooting.
• Experience with Microsoft Office installations and configurations.
• Familiarity with Active Directory.
• Ability to convey technical information to non-technical individuals.
• Excellent customer service skills.
• Team player with the ability to work independently.
• Willingness to travel if necessary.

Benefits

• Opportunity for career growth and development.
• Work in a dynamic and supportive environment.
• Access to training and guidance from experienced professionals.
• Engage in a diverse range of IT support tasks.
• Collaborate with a talented team of engineers.