Support Specialist - Remote

Overview

We are looking for a support specialist to join our team remotely. You will provide enterprise-level assistance to our compliance experts and customers. You should be able to diagnose and troubleshoot issues that arise and escalate as needed.

In Short

• Provide enterprise-level assistance to compliance experts and customers.
• Diagnose and troubleshoot issues that arise.
• Communicate best practices for Thoropass software to customers.
• Ensure customers have the most up-to-date information about compliance.
• Assist customers with technical questions regarding product usage.
• Create and maintain Help Center documentation.
• Use tools such as Datadog for troubleshooting.
• Collaborate with cross-functional partners.
• Propose creative solutions to problems.
• Maintain composure in high-stress situations.

Requirements

• 2+ years of working experience in a product support role.
• Strong verbal and written communication skills.
• Technical competence with G Suite and web tools.
• Familiarity with Jira and Jira Service Desk.
• Ability to adapt quickly to changing priorities.
• Experience creating training materials.
• Curiosity to find creative solutions to problems.
• Experience with Datadog is a plus.
• Proficient in SQL, Python, or JavaScript is a bonus.
• Retail experience is a plus.

Benefits

• Competitive base salary.
• Exceptional private healthcare.
• Early equity in a fast-growing company.
• Work-from-home model.
• Flexible PTO.
• Home office equipment.
• Monthly wellness and home Wi-Fi stipend.