Senior Manager, Digital Sales - Remote

Overview

The Senior Manager, Digital Sales will lead the evolution of digital engagement channels at The Zebra, focusing on AI-enabled customer interactions and optimizing digital customer journeys.

In Short

• Develop and execute a multi-channel digital engagement roadmap.
• Champion seamless digital user experiences to drive self-service.
• Lead AI-driven chatbots and live chat systems implementation.
• Oversee vendor relationships and evaluate new technologies.
• Act as a connector between product, engineering, CX, marketing, and sales ops.
• Define and track KPIs for digital engagement improvements.
• Use insights to audit digital touchpoints for quality.

Requirements

• 5–7+ years of experience in digital customer experience.
• Proven track record with AI-powered chat solutions.
• Strong project management and vendor oversight skills.
• Analytical mindset with KPI tracking experience.
• Excellent communication skills for technical and non-technical audiences.

Benefits

• Competitive compensation and stock options.
• Health, dental, vision, and disability coverages.
• Early Fridays (2 PM CST end time).
• Sabbatical program for tenured employees.
• 401k with match and unlimited PTO.
• Learning and development opportunities.