Customer Service Manager - Remote

Overview

The Customer Service Manager will lead the customer service team at THE/STUDIO, ensuring high-quality service delivery and maintaining outstanding client relationships.

In Short

• Lead and manage the customer service team.
• Train and develop team members.
• Act as an escalation point for customer issues.
• Monitor customer interactions for improvement opportunities.
• Collaborate with cross-functional teams.
• Implement best practices in customer service.
• Analyze metrics for performance tracking.
• Enhance customer loyalty and satisfaction.
• Create and maintain service documentation.
• Foster a positive work environment.

Requirements

• 5+ years in customer service, 2+ years in a leadership role.
• Strong team management skills.
• Excellent communication skills.
• Experience in startups or e-commerce preferred.
• Strong problem-solving skills.
• Ability to manage multiple priorities.
• Familiarity with customer service platforms.
• Passion for exceptional service.
• Strong organizational skills.
• Willingness to work US business hours.

Benefits

• 100% remote work opportunity.
• Work with a global team.
• Supportive work environment.
• Opportunity for professional growth.
• Inclusive company culture.