Unit Manager, Casualty - Remote

Overview

This is a leadership role within the RiverStone Services team, responsible for managing a team of Claim Analysts handling complex casualty claims and ensuring compliance with client SLAs.

In Short

• Lead a team of Claim Analysts in managing complex casualty claims.
• Ensure compliance with client SLAs and effective claim resolution.
• Develop and maintain client relationships to anticipate needs.
• Provide guidance on coverage and liability issues.
• Conduct training sessions to reinforce customer service goals.
• Monitor workflow to ensure proper claim handling.
• Mentor team in analysis and resolution strategies.
• Utilize analytics to communicate trends and strategies.
• Participate in business planning and strategy initiatives.
• Oversee the development and performance of direct reports.

Requirements

• 7-10 years of experience in casualty claims or related legal practice.
• Strong analytical, interpersonal, and communication skills.
• Negotiation skills and ability to evaluate claim exposures.
• Customer service oriented with relationship-building skills.
• Ability to travel as needed for business.
• Four-year college degree or equivalent experience.
• Management experience preferred but not required.

Benefits

• Opportunity for professional development and growth.
• Collaborative work environment.
• Engagement in strategic initiatives and projects.
• Support for continuous improvement efforts.
• Competitive compensation and benefits package.