Case Manager - Remote

Overview

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

In Short

• We are on the hunt for the perfect match for our Case Manager position!
• If you thrive in a fast-paced environment, love solving supply chain challenges, and have a passion for exceptional customer service, this role is for you!
• Join our dynamic team and help drive efficiency, quality, and innovation in manufacturing.
• Take actions to improve on time delivery, quality, and customer satisfaction.
• Track and monitor the progress of numerous customer orders and partner jobs.
• Provide excellent customer and partner service by building relationships and providing timely updates.
• Understand supplier capabilities and execute supplier oversight activities.
• Manage customer complaints and report on status and risk of orders.

Requirements

• Prior project management, supply chain, and customer service experience are required.
• A minimum of 3 years of related experience, preferably in manufacturing or operations.
• A Bachelor of Science Degree in Supply Chain, Engineering, or a technical related field is preferred.
• Working knowledge of manufacturing processes and inspection methods.
• Strong organizational skills and the ability to work in a dynamic environment.
• A self-starter who can work independently.
• Strong communication skills (both oral and written).

Benefits

• Be part of a fast-moving team of technical professionals.
• Opportunity to drive efficiency and innovation in manufacturing.
• Work in a dynamic and supportive environment.
• Gain experience in supply chain and customer service.